Refund Policy for CozyLuxe.store
At CozyLuxe.store, customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Refunds & Returns
- You have 30 calendar days to request a return or refund from the date you receive your item(s).
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- Items that are damaged or used cannot be returned.
Return Process
- To initiate a return, please contact our customer service team at [support@cozyluxe.store] with your order number and reason for the return.
- Once your return is approved, we will send you a shipping label. You will be responsible for covering the cost of return shipping.
- After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Process
- If your return is approved, we will process your refund within 5-7 business days. The refund will be applied to your original payment method.
- Shipping costs are non-refundable.
Exchanges
- If you received a defective or damaged item, please contact us immediately to arrange for an exchange at no extra cost.
Non-Refundable Items
- Custom or personalized orders
- Items on final sale or clearance
For any questions or concerns about returns or refunds, feel free to contact us at [support@cozyluxe.store].
Terms of Service for CozyLuxe.store
1. Overview
Welcome to CozyLuxe.store! These Terms of Service govern your use of our website and services. By using CozyLuxe.store, you agree to comply with these terms. Please read them carefully.
2. Products and Pricing
- All products listed on our website are subject to availability.
- We reserve the right to modify prices at any time without notice.
- Promotions, discounts, and offers are subject to specific terms and conditions.
3. Order Process
- By placing an order, you agree to provide accurate and complete information.
- Once your order is placed, we will send you a confirmation email. If there are any issues with your order, we will notify you as soon as possible.
4. Shipping & Delivery
- We only ship within the United States.
- Shipping fees and delivery times are based on the shipping method chosen at checkout.
5. Cancellations
- Orders can be canceled before they are shipped. To request a cancellation, contact us at [support@cozyluxe.store].
6. Intellectual Property
- All content, images, and logos on CozyLuxe.store are the property of CozyLuxe and may not be reproduced without written permission.
7. Limitation of Liability
- CozyLuxe is not responsible for any damages arising from the use of our website or products.
8. Changes to Terms
- We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to the website.
For any questions about these Terms of Service, please contact us at [support@cozyluxe.store].
Explanation of the 30-Day Refund Policy
The 30-day refund policy allows customers to return products within 30 days of receiving them if they are not satisfied. This gives customers peace of mind, knowing they have enough time to evaluate the product and make a decision. Here’s how it works:
- Eligibility: Customers must return the product in its original condition and packaging, unused, within 30 calendar days of receiving it.
- Return Process: They contact your store for return approval and are responsible for shipping the item back.
- Refund: Once you receive and inspect the item, you’ll process the refund within 5-7 business days, excluding original shipping costs.